Chính sách AEONMALL Việt Nam

AEONMALL Vietnam Rewards Program Policy

Tiếng Việt English

(Version updated by  01/04/2024)

 

I. Definition:

STT

Name

Description

1

AEONMALL

Means AEONMALL VIETNAM Co., Ltd.

2

AEONMALL Vietnam Rewards Program

Called as the “Program”, a promotion program for frequent customers of AEONMALL which is delivered on AEONMALL Vietnam’s mobile app and the Marketplace.

3

Program Policy

Means guides, manuals and other documentation which related to AEONMALL Vietnam Rewards Program.

4

AEONMALL Vietnam’s mobile app

Means a mobile application owned by AEONMALL, operating on a smartphone platform, providing multi-features including but not limited to AEONMALL Vietnam Rewards Program, the Marketplace, ….

5

Marketplace

Means an e-commerce marketplace owned and operated by AEONMALL in Vietnam providing goods buying and selling process, services displayed on: 

(i)     AEONMALL Vietnam’s mobile app; 

And/or;  

(ii)  Website with domain name: www.shop.aeonmall-vietnam.com. 

6

E-Commerce Services

Means services that the Seller agrees to use and AEONMALL agrees to provide, including but not limited to Marketplace service, online promotional services, ...

7

AEON MALL Shopping Mall

Means the Shopping Malls which are managed and operated by AEONMALL.

From time to time, AEON MALL Shopping Mall participating in this Program will be listed and updated in Article 2, Section II of this Program Policy.

8

Partner

Means the tenants, including all organizations, individuals supplying goods/service at AEON MALL Shopping Mall that install payment acceptance equipment of Payoo brand assigned by AEONMALL and/ or use the E-Commerce Services on the Marketplace and agree to join the Program.

9

Customer

Means consumers who purchase goods or services of the Partner, but not yet the Member.

10

Member

Means the Customer who is 15 years old or older and legally registered to participate in AEONMALL Vietnam Rewards Program, owns and has activated the identification account on AEONMALL Vietnam’s mobile app or via the Marketplace.

11

Coin

Means the name of the program's unit of measurement, issued based on purchase number of goods/services in VND at the store of the Partner or on the Marketplace and/or based on the promotional campaign according to the Program Policy.

12

Redeem

Means the exchange accumulated Coin into E-voucher. 

11

E-voucher

Means the voucher in electric form that is redeemed from accumulated Coin of the Member according to the Program Policy. The Member can use E-voucher for exchanging to gift, paying for purchases/services at the Partner’s stores at AEON MALL Shopping Mall or on the Marketplace.

12

QR code

Means two-dimensional code including the Member information or E-voucher information that is displayed on AEONMALL Vietnam’s mobile app.

13

Bar code

Means one-dimensional code including the Member information or E-voucher information that is displayed on AEONMALL Vietnam’s Mobile App.

14

RMS

Means management system for AEONMALL Vietnam Rewards Program.

 

II. Objective, Scope of application and Benefit of the Program

1. Objective of the Program:

AEONMALL is a specialist shopping mall developer. Our philosophy of putting “the Customer first” has guided our continuing efforts to create malls that enhance the quality of life, stimulate local economic activity and contribute to community life and culture. AEONMALL cooperates in building of the communities that are exciting, fun to live in and vibrant. We will use our skills to bring new value and attractiveness to communities, society and the Customer.


To improve the Customer’s convenience and to expand the Customer’s benefits, AEONMALL introduces AEONMALL Vietnam Rewards Program into Vietnamese market via AEONMALL Vietnam’s mobile app and Marketplace. The Program will provide the rewards that the more use services of AEON MALL Shopping Mall, the more receive benefits.

 

2. Scope of application:

 

Note: From 01st April 2025, the Program in two Shopping Malls is terminated and replaced by the WAON POINT promotion program as below:

3. Benefits of the Program         

 

III. The Policy of the Program     

1. Policy of the Member registration, data collection and storage of the Program: 

1.1. Terms and conditions of the Member registration

- The Customer shall register the Member account directly from AEONMALL Vietnam’s mobile app or on the website of the Marketplace with domain name: www.shop.aeonmall-vietnam.com.

- Each Member shall register one (01) AEONMALL Vietnam Rewards Program Member account with one (01) mobile phone number and one (01) valid Identity card/ Passport. To clarify, this account will be used for both AEONMALL Vietnam’s mobile app and the Marketplace.

- The requirements for the Member registration is as below:

1.2. Required personnel information for the registration:

All information of the following is mandatory to fill on AEONMALL Vietnam’s mobile app.

Required field

Description

INFORMATION

Full name

Full name

Phone number

Vietnamese mobile phone number

Gender

Select from dropdown list: Male/ Female/ Other

Date of Birth

Setting by calendar

ID card number

Type ID card / Passport number

Shopping center

Choose one of AEON MALL Shopping Malls on the list

Email

Type your email address

Address

Select from dropdown list: Province/City, District and Ward

Type the Road/Street directly

 

2. Policy and mechanisms for accumulating and using the Coin:

2.1. Accumulating the Coin 

There are two (02) ways of accumulating Coin: Consumption and Campaign. 

A. From Consumption

a) The condition is as below:

Type

Coin from purchase goods/services of the Partner.

Note: Only applied to the transaction of purchasing goods/services with one-time cashless payment, accumulating Coin does not apply to the transaction with an installment plan.

Place

At the stores of the Partner participated in the Program at AEON MALL Shopping Mall and/or on the Marketplace.

Mechanism of calculation

Based on the total amount purchased by Vietnam Dong (VND)

  • For every VND 10,000 purchase, accumulated one (01) Coin.

  • The consumption Coin is calculated with the total payment amount of the purchase after any applicable discount.

 

Accumulating period

  • Immediately after completing payment transaction.

  • The accumulating Coin will need time to be valid for redemption in accordance with regulation of the Program, following below timelines: 

+ With transactions at the Partner’s stores: after 24 hours from the time of recording into the Member’s account.

+ With transactions on the Marketplace: 24 hours after the order is in successful delivery status. 

  • With transactions at the Partner’s stores, in case the Member forgets to show the Member QR code at cashier counter at the purchase date, the Member is allowed to accumulate the Coin after purchase within 72 hours from the date of printing on the transaction invoice in accordance with the following regulations;

  • The required document: 

  1. The printed invoice of payment from Payoo POS;

  2. The Member’s QR code;

  3. The invoices of purchasing goods/ services.

  • The correspondence place: The Information Counter of AEON MALL Shopping Mall where the Member purchased goods/ services (Particularly at AEON MALL Ha Dong Shopping Mall, the Member can submit required document by taking photo and sending to AEON MALL Ha Dong Shopping Mall’s Zalo Official Account).

 

b) The steps of accumulating the Coin from consumption are as below:

  1. With transactions at the Partner’s stores

Step 1. The Member presents the screen of the Member’s QR code on AEONMALL Vietnam’s mobile app at the cashier counter when purchasing goods/ services at the stores.

Step 2. The cashier scan Member’s QR code, so the system can record the Coin for Member.

Step 3. The Coin from consumption will be credited into the Member’s account on AEONMALL Vietnam’s mobile app immediately after the transaction is completed except the case of error of system or internet connection. 

  1. With transactions on the Marketplace

When an order is in successful delivery status, system will automatically accumulate the Coin for the Member in accordance with value the Member paid for corresponding order.

c) The case of error of system or internet connection occurs:

For any reason, in the case the Coin from consumption is not credited immediately when purchase or cannot recognize whether the consumption coin is credited or not at the cash register, or after the order in successful delivery status with transactions on the Marketplace, the Member can be allowed to accumulate The Coin by manual adjustment in accordance with the condition of accumulating the Coin consumption. The required steps are as below:

Step 1 : Shall make sure the Coin is accumulated or not in the Coin history on the AEONMALL Vietnam’s mobile app.

Step 2 : If the Coin has not accumulated immediately despite meeting the program condition, manual Coin adjustment can be allowed with the follows.

With transactions at the Partner’s stores

With transactions on the Marketplace

a) The printed invoice of payment from Payoo POS

b) The Member’s QR code  

c) Invoice for purchasing goods/ services

 

The correspondence place: The Information Counter of AEON MALL Shopping Mall where the Member purchased goods/ services (Particularly at AEON MALL Ha Dong, the Member can submit required document by taking photo and sending to AEON MALL Ha Dong Shopping Mall’s Zalo Official Account).

a) Invoice for purchasing goods/ services

b) “Order detail” screen shows successful deliver status

 

The correspondence place: the Member sends email to email address: [email protected] or submit request to Help Center of the Marketplace.

 

 

B. Campaign Coin

The condition is as below:

Type

The Coin from the Program for promotion purpose

Place

Issued on the AEONMALL Vietnam’s mobile app or on the website of the Marketplace with domain name: www.shop.aeonmall-vietnam.com

Mechanism of calculation

Based on the regulation of each promotion program

 

 

2.2. Using the Coin

A. The Coin Redemption

B.  E-voucher

Staff reserves the right to refuse E-voucher redemption if the Member does not meet the above conditions.

 

2.3. Expiration of the Coin

 

2.4.  Refund of the Coin

3. Instruction for the Member     

AEON MALL Hue Shopping Mall

Hotline : 0234 3886 888

AEON MALL Hai Phong Le Chan Shopping Mall

Hotline: 0225 3525 888

AEON MALL Binh Duong Canary Shopping Mall Shopping Mall

Hotline: 0274 6259 333

AEON MALL Ha Dong Shopping Mall

Hotline: 0243 7576999 (ext. 135)

AEON MALL Long Bien Shopping Mall

Hotline: 0243 2693000 (ext. 120)

 

4. Termination of the Program   

 

5. Revision and abolition      

 

6. Supplementary material